Redeem your Velocity Points with Europcar

Terms and conditions

Car Hire Redemption Car Rental Rewards are governed by Europcar's standard Rental Terms and Conditions applicable to the booking. You must be a Velocity Member to redeem Points for Car Rental Rewards with Europcar. Redemption for Car Rental Rewards is only available for the following destinations: Australia, New Zealand, Great Britain, France, Italy, Portugal, Germany, Spain, Belgium and Switzerland, and is subject to availability at the time of booking. All redemptions are non-refundable and name changes are not permitted. Car Rental Rewards can only be booked via cartrawler.virginaustralia.com The minimum Points level required to make a booking for a Car Rental Reward with Europcar is 4,000 Velocity Points. The maximum duration for redemption rentals is 28 days. The actual Points required will vary depending on the car type, time of booking and date for which the booking is made. Redemption levels are subject to change at the discretion of VRPL. You can use your Points to cover a partial amount or the full amount of the cost of the vehicle rental including taxes and surcharges. Additional costs, such as prepaid fuel, damage liability reduction options, additional kilometres, baby seats and GPS units are not included and must be paid at the time of collection of the vehicle. Changes to Car Rental Reward bookings can only be made by contacting CarTrawler directly on 02 8015 2643, and must be made at least 24 hours prior to the start date of the rental. Any changes made less than 24 hours prior to the start date of the rental (including not collecting the vehicle) will result in your Points being forfeited. If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited. Alternatively, if you: a) upgrade your vehicle to a more expensive class; or b) change your booking, and as a result of that change the price of the rental is greater than the original rental price, then you must pay the difference at the time of collection of the vehicle. Queries after the time of collection of the vehicle must be directed to Europcar on 1300 13 13 90. For more information please visit https://experience.velocityfrequentflyer.com/member-support/velocity-update

Redeem your Velocity Points with Europcar