1,000 Points Back offer is valid for redemption bookings made between 3 September 2020 and 20 September 2020 for travel between 3 September 2020 and 31 December 2020 (Campaign Period). Offer is limited to one booking per Velocity Frequent Flyer membership number during the Campaign Period. The minimum Points required to make a car hire booking is 4,000 Velocity Points. The total Points required to make a booking will vary depending on the car type, time of booking and date for which the booking is made. Points will be applied to Members accounts by 31 January 2021. Minimum length of rental is 3 days. Maximum length of rental must not exceed 28 days. Valid at participating locations across Australia and New Zealand. Vehicles subject to availability. Offer applies to passenger vehicles only. An online reservation restriction of at least four hours prior to vehicle pick up applies. Car Rental Rewards are governed by Europcar's standard Terms and Conditions of Rental applicable to the booking. Click here to view these terms www.europcar.com.au/terms-and-conditions. You must be a Velocity Member to redeem Points for Car Rental Rewards with Europcar. Car Rental Rewards can only be booked via cartrawler.virginaustralia.com. Redemption levels are subject to change at the discretion of Virgin Australia. Additional costs, such as prepaid fuel, damage liability reduction options, one way fees, tolls, infringements, additional kilometres, baby seats and GPS units are not included and must be paid at the time of collection of the vehicle. Changes to Car Rental Reward bookings can only be made by contacting Cartrawler directly on 02 8015 2643, and must be made at least 24 hours prior to the start date of the rental. Any changes made less than 24 hours prior to the start date of the rental (including not collecting the vehicle) will result in your Points being forfeited. If you wish to change your rental to a smaller class of vehicle then any Points difference will be forfeited. Velocity Membership and points earned and redemption is subject to the Member Terms and Conditions Velocity, as amended from time to time. Members will not earn Points on contract rates, international wholesale rates, staff and industry rates, restricted rate plans, damage liability cover, optional insurance, vehicle registration fee, premium location fee, admin fee, taxes, GST, one way fees, age surcharges, additional driver fees and equipment such ski racks, baby/booster seats or GPS rental costs. We understand if you can no longer travel and you need to cancel your existing Europcar redemption booking. Bookings made up until 30 September 2020 may be cancelled and will be refunded. To cancel your booking, please go to https://customer.cartrawler.com/ and enter your details including the booking number found on your confirmation email to find your booking. In your booking summary, click on 'Cancel Booking'. You will be prompted to add a reason for the cancellation before confirming. Once confirmed, you will be sent a cancellation email. Please allow up to 21 days to receive the Points refund. If you have not received your Points refund after 21 days, please contact the Member Contact Centre on 13 18 75 open 09:00 - 17:00 (AEST), Monday to Friday.